{"id":14621,"date":"2025-12-21T12:54:46","date_gmt":"2025-12-21T12:54:46","guid":{"rendered":"https:\/\/velena.ps\/terms-conditions-and-privacy-policy\/"},"modified":"2026-01-13T16:42:54","modified_gmt":"2026-01-13T16:42:54","slug":"terms-conditions-and-privacy-policy","status":"publish","type":"page","link":"https:\/\/velena.ps\/en\/terms-conditions-and-privacy-policy\/","title":{"rendered":"Terms & Conditions and Privacy Policy"},"content":{"rendered":"\t\t
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Velena Store<\/h1>

<\/p>

Last Updated: 29-12-2025<\/p>

First: Terms & Conditions <\/h2>

1. Introduction<\/h3>

Welcome to Velena Store. By using this website, creating an account, or completing a purchase, you agree to be fully bound by these Terms & Conditions. If you do not agree to any part of them, please stop using the website.<\/p>

2. Website Use<\/h3>

  • The website may be used for personal shopping purposes only.<\/p><\/li>

  • Any illegal or unauthorized use of the website is strictly prohibited.<\/p><\/li>

  • We reserve the right to suspend or terminate any user account that violates these terms.<\/p><\/li><\/ul>

    3. Accounts<\/h3>

    • Users are responsible for providing accurate and correct information.<\/p><\/li>

    • Users are responsible for maintaining the confidentiality of their login details.<\/p><\/li>

    • Any activity carried out through the account is the responsibility of the account holder.<\/p><\/li><\/ul>

      4. Products and Prices<\/h3>

      • We strive to display accurate product images and information; however, colors or details may slightly vary depending on screen settings. <\/p><\/li>

      • All prices are displayed in the currency specified on the website.<\/p><\/li>

      • Velena Store reserves the right to change prices or offers at any time without prior notice.<\/p><\/li><\/ul>

        5. Orders and Payment<\/h3>

        • Placing an order does not automatically mean it has been accepted and is subject to product availability. <\/p><\/li>

        • If an order cannot be fulfilled for any reason, the customer will be notified. <\/p><\/li>

        • Payments are processed only through the payment methods available on the website.<\/p><\/li><\/ul>

          6. Shipping and Delivery<\/h3>

          • Orders are shipped to the address provided by the customer.<\/p><\/li>

          • Delivery time varies depending on the geographic location and the shipping company.<\/p><\/li>

          • Velena Store is not responsible for delays caused by the shipping company.<\/p><\/li><\/ul>

            7. Returns and Exchanges<\/h3>

            • Requests for returns or exchanges can be made within two days of receiving the order.<\/p><\/li>

            • The product must be in its original, unused condition.<\/p><\/li>

            • The return policy does not cover products damaged due to misuse.<\/p><\/li>

            • The customer bears shipping costs for returns unless the error is from the store.<\/p><\/li><\/ul>

              8. Intellectual Property<\/h3>

              All content displayed on the website (texts, images, logos, designs) is the property of Velena Store and may not be copied or used without prior written permission. <\/p>

              9. Limitation of Liability<\/h3>

              Velena Store is not liable for any direct or indirect damages resulting from improper use of the website or products.<\/p>

              10. Amendments<\/h3>

              We reserve the right to modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              Second: Privacy Policy <\/h1>\n

              1. Information We Collect<\/h3>\n

              We may collect the following information:<\/p>\n

                \n
              • \n

                Name<\/p>\n<\/li>\n

              • \n

                Phone number<\/p>\n<\/li>\n

              • \n

                Email address<\/p>\n<\/li>\n

              • \n

                Shipping address<\/p>\n<\/li>\n

              • \n

                Payment information (bank card details are not stored)<\/p>\n<\/li>\n<\/ul>\n

                2. Use of Information<\/h3>\n

                We use your information to:<\/p>\n

                  \n
                • \n

                  Process and fulfill orders<\/p>\n<\/li>\n

                • \n

                  Contact you regarding orders or promotions<\/p>\n<\/li>\n

                • \n

                  Improve the shopping experience<\/p>\n<\/li>\n

                • \n

                  Send notifications or updates (with your consent)<\/p>\n<\/li>\n<\/ul>\n

                  3. Data Protection<\/h3>\n

                  We are committed to taking all appropriate security measures to protect your data and prevent unauthorized access.<\/p>\n

                  4. Information Sharing<\/h3>\n

                  We do not sell or share your data with third parties, except with: <\/p>\n

                    \n
                  • \n

                    Shipping companies to fulfill orders<\/p>\n<\/li>\n

                  • \n

                    Payment gateways to process payments<\/p>\n<\/li>\n

                  • \n

                    Legal authorities when required<\/p>\n<\/li>\n<\/ul>\n

                    5. Cookies<\/h3>\n

                    Velena uses cookies to enhance user experience and analyze performance. You can disable cookies through your browser settings. <\/p>\n

                    6. External Links<\/h3>\n

                    The website may contain links to external websites. We are not responsible for their privacy policies. <\/p>\n

                    7. User Consent<\/h3>\n

                    By using the Velena website, you agree to this Privacy Policy. <\/p>\n

                    8. Contact Us<\/h3>\n

                    For any inquiries regarding the Terms & Conditions or Privacy Policy, please contact us via:
                    Contact Us Page<\/b><\/p>\n

                    info@velena.ps<\/p>\n

                    970-592455301+<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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