Velena Store

Last Updated: 29-12-2025

First: Terms & Conditions

1. Introduction

Welcome to Velena Store. By using this website, creating an account, or completing a purchase, you agree to be fully bound by these Terms & Conditions. If you do not agree to any part of them, please stop using the website.

2. Website Use

• The website may be used for personal shopping purposes only.

• Any illegal or unauthorized use of the website is strictly prohibited.

• We reserve the right to suspend or terminate any user account that violates these terms.

3. Accounts

• Users are responsible for providing accurate and correct information.

• Users are responsible for maintaining the confidentiality of their login details.

• Any activity carried out through the account is the responsibility of the account holder.

4. Products and Prices

• We strive to display accurate product images and information; however, colors or details may slightly vary depending on screen settings.

• All prices are displayed in the currency specified on the website.

• Velena Store reserves the right to change prices or offers at any time without prior notice.

5. Orders and Payment

• Placing an order does not automatically mean it has been accepted and is subject to product availability.

• If an order cannot be fulfilled for any reason, the customer will be notified.

• Payments are processed only through the payment methods available on the website.

6. Shipping and Delivery

• Orders are shipped to the address provided by the customer.

• Delivery time varies depending on the geographic location and the shipping company.

• Velena Store is not responsible for delays caused by the shipping company.

7. Returns and Exchanges

• Requests for returns or exchanges can be made within two days of receiving the order.

• The product must be in its original, unused condition.

• The return policy does not cover products damaged due to misuse.

• The customer bears shipping costs for returns unless the error is from the store.

8. Intellectual Property

All content displayed on the website (texts, images, logos, designs) is the property of Velena Store and may not be copied or used without prior written permission.

9. Limitation of Liability

Velena Store is not liable for any direct or indirect damages resulting from improper use of the website or products.

10. Amendments

We reserve the right to modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.